Terms and Conditions

Last Updated: May 2026

1. Overview

These Terms and Conditions apply to services provided by The Detailing Dojo, including mobile detailing, interior detailing, exterior detailing, full details, maintenance details, paint correction, ceramic coatings, RV detailing, and related services.

By booking a service, the customer agrees to provide accurate information, review the service details, and make the vehicle available at the scheduled appointment time.

2. Estimates and Final Pricing

Prices listed online, in messages, or over the phone are starting prices or estimates unless otherwise stated in writing. Final pricing may vary based on vehicle size, condition, location, requested services, and the amount of work required.

Additional charges may apply for:

• Heavy dirt, mud, sand, or excessive debris
• Pet hair removal
• Stain treatment or extraction
• Odor treatment
• Mold concerns or biohazard concerns
• Road paint, tar, sap, overspray, or other specialty removal
• Oversized vehicles, large trucks, third-row SUVs, vans, or RVs
• Work outside the original service scope

If the vehicle requires more work than the selected package includes, The Detailing Dojo may recommend a higher service level or provide an updated quote before beginning or continuing work.

3. Appointment Access and Customer Responsibilities

The customer is responsible for ensuring the vehicle is accessible at the scheduled time and location. The customer should remove personal belongings, valuables, car seats, important documents, firearms, cash, and fragile items before the appointment.

The Detailing Dojo is not responsible for personal items left inside the vehicle. If items are left in the vehicle, they may be moved as needed to complete the service, but we do not guarantee organization, preservation, or replacement of personal property.

4. Water, Power, Weather, and Working Conditions

The Detailing Dojo is a mobile detailing service and brings equipment needed for most appointments. In some cases, access to water, power, shade, or a safe working area may be requested depending on the service.

Appointments may be rescheduled due to unsafe weather, rain, lightning, freezing temperatures, excessive wind, unsafe work areas, or other conditions that may affect quality or safety.

5. Deposits, Cancellations, and Rescheduling

Deposits may be required to reserve an appointment. Customers must provide at least 48 hours of notice to reschedule an appointment.

Deposits are non-refundable if the customer cancels, reschedules with less than 48 hours of notice, fails to provide access to the vehicle, is not present when required, or provides inaccurate service information.

Repeated cancellations, late rescheduling, or no-shows may require prepayment before future appointments are accepted.

6. Service Results and Limitations

The Detailing Dojo works to improve the condition and appearance of the vehicle, but results cannot be guaranteed on every surface or issue. Some stains, odors, scratches, etching, oxidation, dye transfer, hard water spots, mold staining, or wear may be permanent.

Detailing does not restore damaged materials to new condition. Older, worn, sun-damaged, previously repaired, or improperly maintained surfaces may not respond the same as newer materials.

7. Pre-Existing Damage

The customer understands that vehicles may have pre-existing damage, wear, defects, loose trim, weak clips, peeling clear coat, cracked plastics, failing paint, torn fabric, damaged leather, electrical issues, or other concerns before service begins.

The Detailing Dojo is not responsible for pre-existing damage or for damage caused by weak, aged, defective, previously damaged, or improperly repaired materials.

8. Headliners, Mold, Biohazards, and High-Risk Areas

Some areas of a vehicle carry higher risk, including headliners, water-damaged interiors, mold-contaminated areas, biohazard-contaminated areas, heavily stained surfaces, and fragile or aging materials. The Detailing Dojo may refuse or limit service on high-risk areas.

If a customer requests work on a high-risk area, the customer understands that results may be limited and that certain stains, smells, or damage may remain.

9. Vehicle Operation

The customer may be asked to provide keys or allow access to the vehicle so doors, windows, seats, compartments, or other areas can be opened or adjusted as needed. The Detailing Dojo will not drive the vehicle unless specifically agreed upon with the customer.

The customer is responsible for notifying The Detailing Dojo about any vehicle issues before service, including dead batteries, faulty electronics, broken seats, broken windows, alarm issues, leaks, or mechanical problems.

10. Photos and Marketing

The Detailing Dojo may take photos or videos of the vehicle before, during, or after service for documentation, quality control, training, marketing, or social media. We do not intentionally display license plates, personal information, or identifying personal property when using content for marketing.

If the customer does not want their vehicle used in marketing content, they should notify The Detailing Dojo before the appointment.

11. Payment

Payment is due when the service is completed unless another written arrangement is made before the appointment. Accepted payment methods may include card, cash, check, electronic payment, or other approved methods.

Returned payments, failed payments, chargebacks, unpaid invoices, or delayed payments may result in additional fees, collection efforts, cancellation of future appointments, or refusal of future service.

12. Satisfaction Concerns

If the customer has a concern about the completed service, they should notify The Detailing Dojo as soon as possible. We may request photos, videos, or an opportunity to inspect the vehicle.

Concerns must be related to the agreed service scope. The Detailing Dojo is not responsible for new dirt, weather exposure, spills, driving conditions, customer use, or third-party damage after the service is completed.

13. Refusal of Service

The Detailing Dojo reserves the right to refuse, stop, or reschedule service for any reason, including unsafe working conditions, inaccurate booking information, unreasonable customer behavior, vehicle condition, biohazard concerns, weather, lack of access, or work outside the agreed scope.

14. Changes to These Terms

The Detailing Dojo may update these Terms and Conditions at any time. The version posted on this page at the time of booking or service will generally apply unless otherwise agreed in writing.