Privacy Policy

Last Updated: May 2026

1. Overview

The Detailing Dojo respects customer privacy. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and what choices customers have regarding their information.

By using our website, submitting a form, requesting a quote, scheduling a service, communicating with us, or paying for a service, you agree to this Privacy Policy.

2. Information We Collect

We may collect information that customers provide directly to us, including:

• Name
• Phone number
• Email address
• Service address or appointment location
• Vehicle information, including make, model, size, and condition
• Photos or videos of the vehicle sent for quotes or service documentation
• Requested services, appointment details, and customer notes
• Payment-related information processed through third-party payment providers
• Messages, call details, form submissions, and other communications

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, advertising pixels, tracking scripts, or similar technologies. This may include:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on the website
• Referral source
• General location information
• Interactions with forms, buttons, calls, or ads

We may use tools such as Google Analytics, Google Ads, Meta/Facebook Pixel, call tracking, form tracking, or similar services to understand website performance and improve marketing.

4. How We Use Information

We may use collected information to:

• Respond to quote requests, questions, and service inquiries
• Schedule, confirm, and complete detailing appointments
• Provide pricing, estimates, and service recommendations
• Communicate by phone, text message, email, or other customer-approved methods
• Process payments, deposits, invoices, and receipts
• Document vehicle condition before, during, or after service
• Improve our website, services, advertising, and customer experience
• Send follow-up messages, appointment reminders, review requests, or service-related updates
• Protect our business, customers, property, and legal rights

5. Text Messages, Calls, and Emails

By submitting your phone number, requesting a quote, booking a service, or contacting The Detailing Dojo, you agree that we may contact you by phone, text message, or email regarding your inquiry, appointment, quote, invoice, payment, review request, or service follow-up.

Message and data rates may apply depending on your mobile carrier. You may request that we stop sending non-essential marketing or follow-up messages at any time.

6. Photos and Videos

Customers may send photos or videos of their vehicle for quote purposes. The Detailing Dojo may also take photos or videos before, during, or after service for documentation, quality control, training, marketing, or social media.

We do not intentionally display license plates, personal information, or identifying personal property in marketing content. If you do not want your vehicle used in marketing content, notify us before your appointment.

7. How Information Is Shared

The Detailing Dojo does not sell customer personal information. We may share information only when necessary to operate the business, provide services, or comply with legal requirements.

Information may be shared with:

• Payment processors
• Scheduling, invoicing, CRM, or customer communication platforms
• Advertising and analytics platforms
• Subcontractors or service providers when needed to complete requested work
• Legal, tax, accounting, or compliance professionals
• Authorities or other parties when required by law or necessary to protect rights, safety, or property

8. Third-Party Services

Our website, booking process, payment process, analytics, advertising, or communication systems may use third-party services. These third-party services may collect and process information according to their own privacy policies.

Examples may include website hosting, payment processors, Google services, Meta/Facebook services, call tracking tools, CRM software, scheduling software, invoicing software, and email or text message platforms.

9. Cookies and Tracking

Our website may use cookies, pixels, and similar tracking technologies to remember preferences, analyze website traffic, measure ad performance, and improve marketing.

You can usually adjust cookie settings through your browser. Disabling cookies may affect how certain website features work.

10. Data Security

We take reasonable steps to protect customer information. However, no website, payment system, communication method, or online storage system is completely secure. Customers should avoid sending highly sensitive personal information through unsecured messages or forms.

11. Data Retention

We may keep customer information for as long as needed to provide services, maintain business records, comply with legal or tax obligations, resolve disputes, process payments, and improve customer service.

12. Customer Choices

You may contact The Detailing Dojo to request that we update, correct, or remove certain customer information where reasonably possible. Some information may need to be retained for legitimate business, legal, tax, payment, or recordkeeping purposes.

You may also request to stop receiving non-essential marketing communications. Service-related communications, such as appointment, payment, quote, or scheduling messages, may still be necessary to complete requested services.

13. Children’s Privacy

Our services are not directed toward children. We do not knowingly collect personal information from children through our website or booking process.

14. Links to Other Websites

Our website may include links to third-party websites, such as payment pages, review platforms, social media pages, or map listings. The Detailing Dojo is not responsible for the privacy practices, policies, or content of third-party websites.

15. Changes to This Privacy Policy

The Detailing Dojo may update this Privacy Policy at any time. Updates will be posted on this page with the updated date.

16. Related Policies

For service rules, pricing, deposits, cancellations, rescheduling, vehicle condition, and payment expectations, please review our Terms and Conditions.