The Detailing Dojo

Call (865) 257-9596

Effective Date: 02/05/2025


Thank you for choosing The Detailing Dojo (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.thedetailingdojo.com (“Site”) and use our mobile auto detailing services (“Services”). By accessing or using our Site or Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you book a service or fill out our contact forms, we may collect personally identifiable information such as:

  • Your full name
  • Email address
  • Phone number
  • Physical address
  • Vehicle information (make, model, year, etc.)
  • Payment details (as required for processing services)

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

  • Browser type and version
  • IP address
  • Pages visited on our Site
  • Time and date of visit
  • Cookies and similar tracking technologies (see Section 4)

1.3 Messaging Information

If you opt in to receive SMS messages:

  • Your mobile phone number
  • Your consent status and timestamp (including your response to our double opt‑in confirmation)
  • Message delivery data and any communication logs (for compliance and quality purposes)

2. How We Use Your Information

We use your information for purposes including, but not limited to:

  • Providing Services: Scheduling and delivering mobile detailing services, processing payments, and customer support.
  • Communications: Sending appointment confirmations, service reminders, updates about your service, and—if you have opted in—promotional and marketing messages via SMS and email.
  • Improving Our Services: Analyzing usage trends to improve our website, service offerings, and customer experience.
  • Legal and Security: Complying with applicable laws and regulations, protecting our rights, and detecting or preventing fraud or security issues.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with third parties only in the following circumstances:

  • Service Providers: Trusted partners (e.g., payment processors, IT service providers, SMS platforms) who help us operate our business. These partners are bound by contractual confidentiality obligations.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your experience on our Site
  • Understand how our Site is used
  • Provide tailored advertising and content

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Site.

5. Messaging and SMS Communications

5.1 Consent and Use

By opting in via our SMS signup (which appears as a clearly marked checkbox on our booking or contact forms), you expressly consent to receive recurring SMS messages from The Detailing Dojo. These messages may include:

  • Appointment reminders and service updates
  • Promotional offers and special announcements

Example SMS Consent Text:
"I agree to receive recurring SMS updates and promotional messages from The Detailing Dojo. Message & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and HELP for support."

5.2 Opt-Out Process

If you wish to stop receiving SMS communications, simply reply with “STOP” to any message, or contact us directly at [email protected] Upon opting out, you will no longer receive promotional SMS, although essential service messages (such as appointment confirmations) may continue.

5.3 Frequency and Timing

We strive to send messages during reasonable hours based on your local time zone. You will receive no more than the stated number of messages per month unless you opt in for additional communications.

6. Data Security

We take the security of your data seriously and implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will take steps to delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, update, or correct your personal information
  • Request the deletion of your personal information
  • Object to or restrict certain processing of your information
  • Withdraw your consent for SMS and other marketing communications at any time (see Section 5.2 for SMS opt-out instructions)

To exercise these rights, please contact us at [email protected]. We will respond in accordance with applicable law.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so that we can take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will update the "Effective Date" at the top of this Privacy Policy and notify you by posting a notice on our Site or by other means as required by law.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

The Detailing Dojo
Email: [email protected]
Phone: 865-257-9596