Last Updated: 02/05/2025
Welcome to The Detailing Dojo! These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://www.thedetailingdojo.com (“Site”) and the mobile detailing services we offer (“Services”). By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site or Services.
1. Acceptance of Terms
By using this Site or booking our Services, you affirm that you are at least 18 years of age and have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms may be updated from time to time without notice, and your continued use of the Site constitutes your acceptance of any modifications.
2. Description of Services
The Detailing Dojo provides professional mobile auto detailing services at locations convenient for you. Our Services include, but are not limited to, exterior washing, waxing, interior cleaning, and additional detailing options as described on our Site. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time.
3. Booking and Appointments
3.1 Scheduling
To schedule an appointment, you must provide accurate and complete contact and vehicle information. Appointments are subject to availability and confirmation by The Detailing Dojo.
3.2 Changes and Cancellations
You may cancel or reschedule your appointment up to 48 hours in advance. Cancellations made after this period may incur a cancellation fee. We reserve the right to cancel appointments if service conditions change or if payment issues arise.
4. Payment Terms
All payments for Services are due at the time of service, unless otherwise agreed in writing. We accept Cash, Credit Card, Debit Card, Cashapp, Venmo, Personal Check, Cashiers Check. By using our Services, you agree to pay the total amount shown on your invoice, including any applicable taxes, fees, or charges.
5. Messaging and Communications
5.1 Consent to Receive Communications
By providing your phone number and checking the opt‑in box (see our SMS Consent Checkbox below), you expressly consent to receive recurring SMS (text message) updates, promotional offers, appointment reminders, and other marketing communications from The Detailing Dojo. Message and data rates may apply.
Example Checkbox Label:
“I agree to receive recurring SMS updates and promotional messages from The Detailing Dojo. Message & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and HELP for support.”
5.2 Opt-Out
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. If you choose to opt out, you will no longer receive marketing and promotional messages, though essential service updates (such as appointment reminders) may continue. For assistance, reply “HELP” or contact us at [email protected] OR at 865-257-9596
5.3 Communication Frequency and Content
We strive to send messages only during appropriate hours. Our communications will include clear instructions for opting out and will always identify The Detailing Dojo as the sender.
6. Customer Responsibilities
You agree to provide accurate, current, and complete information when booking our Services. You are solely responsible for any errors in your contact details or scheduling information. You also agree to maintain a safe and accessible environment for our service providers at your designated location.
7. Limitation of Liability
To the fullest extent permitted by law, The Detailing Dojo shall not be liable for:
- Any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or inability to use our Services.
- Any damage caused by delays or cancellations due to factors beyond our reasonable control (including weather conditions, natural disasters, or other emergencies).
8. Indemnification
You agree to indemnify, defend, and hold harmless The Detailing Dojo, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of or related to your use of our Site or Services, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.
9. Intellectual Property
All content on our Site, including text, images, graphics, logos, and software, is the property of The Detailing Dojo or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
10. Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and safeguard your personal information. By using our Site or Services, you agree that your information will be handled in accordance with our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the state of Tennessee, without regard to its conflict of laws rules. Any disputes arising under or related to these Terms shall be resolved exclusively in the state or federal courts located in Sevierville, Tennessee.
12. Changes to Terms and Conditions
We reserve the right to modify these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our Site and updating the “Last Updated” date. Your continued use of our Site or Services after any such changes constitutes your acceptance of the new Terms.
13. Contact Information
If you have any questions or concerns about these Terms or our Services, please contact us at:
The Detailing Dojo
Email: [email protected]
Phone: 865-257-9596